At PanshetCamping.in, we understand that travel plans can change. We aim to make the cancellation and refund process as clear and transparent as possible for our customers and campsite partners.
PanshetCamping.in is an independent camping discovery and booking assistance platform. The accommodation and on-site services listed on our website are provided by their respective property owners or operators.
Please review the following policy and the applicable product-specific booking conditions before confirming your reservation.
1. Booking Confirmation
- A booking is considered confirmed only after the required advance or full payment has been successfully received and the reservation has been confirmed by the respective property operator.
- Payment requirements may vary depending on the selected accommodation and campsite.
- Customers will be informed about the applicable payment terms before proceeding with a booking.
- The cancellation and refund conditions communicated for the selected product will apply to the confirmed booking.
2. Cancellation by the Customer
Cancellation requests must be communicated through our official contact details.
Unless a different cancellation policy is clearly specified for the selected product before booking confirmation, the following general cancellation terms will apply:
| Cancellation Timeline | Refund Eligibility |
|---|---|
| 7 days or more before check-in | 90% refund |
| 3 to 6 days before check-in | 50% refund |
| Less than 72 hours before check-in | No refund |
| Same-day cancellation or no-show | No refund |
Important:
- Refunds are calculated on the eligible amount paid for the booking.
- Any non-refundable payment gateway or transaction charges will be communicated where applicable.
- Product-specific cancellation conditions may differ. Customers should review the applicable policy before confirming their booking.
3. Rescheduling Policy
- Guests may request to reschedule their booking, subject to availability and approval by the respective property operator.
- Rescheduling requests should preferably be submitted at least 3–5 days before the scheduled check-in date.
- Rescheduling is not guaranteed and depends on the property’s availability and operating conditions.
- If the new date has a higher applicable price, the customer must pay the difference.
- Any additional conditions applicable to the selected property will be communicated before confirming the revised booking.
4. Weather and Natural Contingencies
Camping is an outdoor experience and may be affected by heavy rainfall, floods, landslides, road conditions or other natural circumstances.
- If a campsite cannot safely operate, we will coordinate with the property operator to identify an appropriate solution.
- Depending on the circumstances and applicable property policy, options may include rescheduling, booking credit or a refund.
- Minor changes to activities, meal timings, facilities or itineraries due to weather conditions will not automatically qualify for a refund.
- Safety-related decisions made by the property operator or on-site management must be followed.
5. Cancellation by the Campsite or Booking Platform
In exceptional circumstances, a confirmed booking may need to be cancelled because of extreme weather, safety concerns, operational issues or other unforeseen circumstances.
If the selected property cannot provide the confirmed accommodation, we will coordinate with the respective operator and communicate the available options.
Depending on the circumstances, these may include:
- A full refund of the eligible amount paid.
- Rescheduling to another available date.
- An alternative campsite or accommodation of comparable value, subject to availability and customer approval.
Any alternative arrangement will be made only after communicating the details to the customer.
6. No-Show, Late Arrival and Early Departure
No-Show: If a guest does not arrive on the scheduled check-in date without prior notice, the booking will normally be treated as cancelled, and no refund will be provided.
Late Arrival: Delays caused by personal transportation or other reasons may not qualify for a refund or extension of the booking.
Early Departure: If a guest voluntarily leaves the property before completing the booked stay, no refund will normally be provided for the unused portion.
7. Refund Processing Time
- Approved refunds will generally be processed through the original payment method, wherever applicable.
- Refund processing may take approximately 5–10 business days after approval.
- Actual credit timelines may vary depending on the payment provider and the customer’s bank.
- If payment was collected directly by the property operator, the refund will be coordinated with that operator.
8. Non-Refundable Situations
Unless otherwise required by applicable law or expressly agreed during booking, refunds may not be provided in the following situations:
- Late or same-day cancellations.
- No-shows.
- Personal transportation delays or inability to reach the campsite.
- Voluntary early departure.
- Removal from the property due to misconduct or violation of property rules.
- Minor changes to meals, activities, timings or campsite arrangements.
- Other circumstances clearly communicated as non-refundable before booking confirmation.
9. Force Majeure
Events beyond reasonable control, including natural disasters, landslides, severe weather, government restrictions or other extraordinary circumstances, may affect a booking.
In such situations, PanshetCamping.in will coordinate with the respective property operator to identify a reasonable solution.
Depending on the circumstances and applicable booking conditions, this may include rescheduling, booking credit or a refund of the eligible amount.
10. How to Request a Cancellation or Refund
To request a cancellation, rescheduling or refund, contact us as soon as possible through the following channels:
Phone / WhatsApp: 9371717204
Email: info@panshetcamping.in
Please provide the following information:
- Order ID or Booking ID.
- Booking name.
- Scheduled check-in date.
- Reason for cancellation or booking change.
We will review your request and coordinate with the respective property operator wherever necessary.
11. Property-Specific Booking Conditions
PanshetCamping.in lists accommodation options provided by different independent property owners and operators.
As a result, individual properties may have different booking, advance payment, cancellation, refund and rescheduling conditions.
Where different conditions apply:
- The applicable product-specific policy will be displayed or communicated before booking confirmation.
- Customers are responsible for reviewing these conditions before proceeding with payment.
- Any special conditions agreed upon during booking confirmation will form part of the applicable booking terms.
The applicable product-specific policy will take precedence over the general cancellation terms where the difference was clearly disclosed and accepted before booking confirmation, subject to applicable law.
12. Our Role and Responsibilities
PanshetCamping.in operates as an independent camping discovery and booking assistance platform.
We help customers explore accommodation options, obtain package information and coordinate booking enquiries with respective property operators.
The accommodation and on-site services are provided by the respective property owners or operators. Payment collection, booking confirmation and refund responsibilities will depend on the payment and booking arrangement communicated to the customer.
We aim to assist customers in coordinating booking-related requests and resolving concerns transparently.
13. Policy Updates
PanshetCamping.in reserves the right to update this policy when necessary. Any revised version will be published on this page with an updated date.
Last Updated: November 3, 2026